Assessment

Arrival

Arrival time :

7 am to 2 pm

2 pm to 9 pm

9 pm to 7 am

Your room number: RequiredFieldValidator

Name if desired:

Date of Stay:

How do you see our reception staff?

Conduct of the reception personnel:

Efficiency of reception section in providing you with the room

Meeting your needs and your accompanied persons

Allocation and rapid reaction of the admission personnel

Order and discipline in reception and leaving the hotel

Your general experiences regarding room service

How do you assess your room?

Comfortable beds

Cleanness of beds, blankets, sheets, towels

Room heating and cooling

Light conditions of the room

Ventilation service of the room

Toilet, bathroom, shower, hot water, sanitary services

Comfortable and peaceful room

Neatness and usefulness of room facilities

Quality and speed in room service part

Good conduct and behavior of the cleaning person and meeting your demands

Quality and speed in laundry, dry cleaning service

How do you assess breakfast buffet and its personnel?

Variety of choices in breakfast buffet

Quality of soft drinks, tea, coffee and other breakfast stands

Environment and cleanness of the breakfast buffet

Quality and speed in services

How do you assess restaurant, foods and its personnel?

Variety in buffet and restaurant menu

Quality of food

Was food served fresh and hot?

Quality and speed in providing services in restaurant

Decorations and cleanness of the restaurant

The waiter was responsive to the needs and requests

Absence of disturbing factors such as noise, bad odors

Did the money charged for food match the food and services you received?

Did personnel showed desirable respect and hospitality?

Quality and speed in service provision

General assessment of the hotel

Internet services- WIFI

General view regarding the hotel

How do you assess your present stay in the hotel?

Do you plan to choose Elyan Hotel for your next stay?

Yes No

Do you plan to recommend us to your friends?

Yes No

Please inform us of any comments or expectations regarding the hotel

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